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Delivery Information - Everything you need to know about your delivery

Floors of Stone are able to deliver nationwide and to mainland Europe, using a third party Haulage Company, to offer a reliable and fast delivery service. All deliveries are chargeable.

Deliveries are usually made within 3-4 working days, from the date of order placed, if the tiles are in stock. A convenient delivery date will be discussed with the customer upon ordering. If the tiles are out of stock when the order is placed, we cannot guarantee a delivery date, due to reasons beyond our control.

Our Planks & Parquet range is produced to order, so a convenient delivery date will be discussed with the customer once the order is ready for despatch. There is usually a three week lead time for this range, please speak to a member of the sales team for more information.

Deliveries are made between the hours of 8:30am – 6pm Monday to Friday, excluding bank holidays. If you require an AM, PM or timed delivery slot, please let us know when placing your order, and this can be arranged for an extra charge. We also offer an express service for a small additional charge should you require the goods more urgently.

Orders come packed onto a pallet or wooden crate. Deliveries are typically made using an 18-tonne lorry, so Floors of Stone need to be made aware of any access issues prior to delivery. If required, a 7.5-tonne lorry can be requested. 

Deliveries are made using a tail-lift offload. The order will be delivered to the closest and safest accessible point to the property, in some cases this is a kerbside delivery. There is a manual pump truck on board the delivery vehicle and at the drivers discretion this may be utilised on flat, hard standing ground.The driver is unable to handle the goods or enter a customer’s property, so someone responsible must be available at the property upon delivery.

We ask all customers to check their goods upon arrival and should there be any damage or shortages this must be noted on the delivery note. We ask customers to check for any sign of damage, and if they do see anything, to sign the delivery note with the single word ‘damaged’. Do not sign for the goods without checking them first. If you believe that more than 10% of the goods have been damaged, please contact Floors of Stone immediately.

Please take care when unpacking tiles, as they are a fragile item. The tiles should be stored safely and handled carefully prior to installation.

Wood is a hygroscopic material, so is sensitive to changes in temperature and humidity. It is therefore important to move the wood inside as soon as possible after delivery. We would advise having assistance on site on the day of delivery to ensure this is done as quickly as possible. Please take care when unloading the goods, and ensure they are stored in the property in a dry, heated environment.

For further information please refer to our Terms and Conditions.