Privacy Policy

Our details
This website is owned and operated by Floors of Stone Ltd.

We are registered in England and Wales under registration number 6553 978, our registered office is at Cotes Mill, Nottingham Road, Loughborough, LE12 5TL.

Our principal place of business is at Cotes Mill, Nottingham Road, Loughborough, LE12 5TL.


Website privacy policy

This privacy policy sets out how Floors of Stone uses and protects any information that you give Floors of Stone when you use this website.

Floors of Stone is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Floors of Stone may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


What we collect
We may collect the following information:

  • Full Name

  • Email Address

  • Address

  • Phone Numbers

  • Marketing Consent

  • If an order is placed, payment card number, expiry date and CVV number (please note this information is not kept on record) 

  • Information provided when filling out our forms or cookie policies 


What we do with the information we gather
We require this information to dispatch brochures and contact customers, promote shop products. 


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 


Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

Floors of Stone does not retain any information collected from the brochure request form for longer than is necessary. Customer information will be kept for the necessary length of time.

We will not sell or lease your personal information to third parties.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you, please write to

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at . We will promptly correct any information found to be incorrect.



Floors of Stone will always ask for consent. Before using cookies or other marketing techniques, consent will be acquired either by clearly labelled tick boxes or through the cookie banner. If you change your mind at any point, you can follow the link here to change your settings.



If you continue to browse and use this website, you are agreeing to comply with, and be bound by, the following terms and conditions of use, which, together with our privacy policy, govern Floors of Stones' relationship with you in relation to this website.

The content on Floors of Stones’ website is for your general information and use only. It is subject to change without notice. We, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.


Brochure and Sample Request 

By requesting samples and/or a brochure you give Floors of Stone permission to use your personal information to send out the requested items and understand that we may contact you about your enquiry.


Cookies we use

Necessary cookies




Floors of Stone Website Cookies

Essential cookies that store information such as a user’s shopping cart and cookie preferences.


Geotargetly Cookies
Used to manage geo-location redirects.


Vimeo cookies

Used to play Vimeo videos on our website.


These third-party cookies are set by


Youtube cookies

Used to play YouTube videos on our website


These third-party cookies are set by


Statistics cookies







Google Analytics Cookies

Used to distinguish users for marketing and website usage analytics


These cookies are set by Floors of Stone and also by third-party


Marketing cookies








SharpSpring Tracking Cookies and Session Identifier Tokens.
These cookies are used to track visitors on our website including form submissions.


Marketing cookies








SharpSpring Tracking Cookies and Session Identifier Tokens.
These cookies are used to track visitors on our website including form submissions.


Hotjar Cookies 

These cookies are used to track visitors on our website and to help measure the usability and popularity of the site