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Privacy Policy

Floors of Stone are committed to protecting your privacy and take a proactive approach to protecting the privacy of the users of throughout their visiting experience. Most pages on our website can be visited without the need to disclose any information about yourself, however, we do sometimes require information to provide services that you have requested. Any information Floors of Stone do request will only be used in accordance with this Privacy Policy.

Floors of Stone may change this policy from time to time by updating this page. Any changes made are to help improve the services and features this website offers. We recommend checking this page occasionally to ensure you are happy with any changes.

This policy was last updated on 6th April 2022.

What Information does Floors of Stone Collect? How is this Information Used?

Floors of Stone may collect personally identifiable information from you, such as, name, address, contact number, email address, only if you choose to disclose this.

This information is used to respond to enquiries; provide quote requests; to ship samples or brochures where requested; and to process a transaction. We will also send marketing information, such as newsletters, however only if you have opted in to receive such correspondence.

We also collect information that is not personally identifiable through the use of cookies and Google Analytics. This allows us to see the date and time you have visited the website, along with device, browser and pages you have viewed during your visit. All of this data is analysed to allow us to make improvements and design a site best suited to our customer’s needs.

Will Floors of Stone Share my Information?

Floors of Stone will not sell, trade or distribute your personal information to external parties. However, we will need to share some information with trusted third parties, in order to allow us to fulfil our service to our customers, such as delivering goods or processing online payments. All third parties are contracted to keep this information confidential and may only use it to fulfil requests made by you.

Floors of Stone may also release personal information when required to by law or to protect the rights, property and safety of ourselves or others.

How Does Floors of Stone Protect your Information?

We offer a variety of measures to help protect the safety of customers personal information. These measures include, but are not limited to: password protected databases, which only staff have access to in order to perform their official roles; Secure Socket Layer (SSL), encryption and secure server. We also physically secure any hard copies of information collected online.

Can I Control how my Personal Information is Used?

If you have previously signed up to receive our newsletter or marketing information from us, but have since changed your mind, you can let us know at any time by writing to us or emailing If you believe any information we are holding about you is incorrect, please contact us as soon as possible and we will promptly correct any inaccurate information.

Does Floors of Stone Collect Information from Children?

Our website and products are directed at people who are over the age of 13. We do not intentionally collect information from children under the age of 13 and will immediately delete any information if we find it to be from a child under 13.

Links to Other Websites

Floors of Stone may include links to other websites of interest. Once a user clicks a link to go through to another website, Floors of Stone will not have any control over that website. We therefore cannot be held responsible for the privacy or protection of any information given on these sites and they will not be governed by this privacy policy. Always check the privacy policy of the website in question.

By using this website, you consent to Floors of Stone’s privacy policy. If you have any concerns or questions, please contact us on 

Cookie Policy​

Do Floors of Stone use Cookies on their Website? 

Cookies are small files which are saved to a user’s computer hard drive that tracks, saves and stores information regarding user interactions and use of the website. Cookies allow the website to capture certain information about a user, such as sessions and preferences, in order for us to understand how visitors use the website; allowing us to improve our services to better meet customer’s needs. Any information collected is used for statistical analysis purposes. A cookie in no way gives access to a user’s computer or information about you, other than any information you choose to share. 

Essential cookies

Our website stores cookies in order to remember your shopping cart and sample requests and for authorised members of staff to log in to the website. These are essential cookies and cannot be turned off.

Non-essential cookies

By agreeing to accept cookies on our website, you agree for us to set non-essential cookies for performance, visitor analytics and visitor tracking. Floors of Stone uses software provided by Google Analytics and Google AdWords to track visitor usage. The software saves a cookie to the computer hard drive to monitor engagement and track customer usage. We then analyse this information in order to continue to make improvements and develop our website. We do not store, save or collect any personal information. Google’s privacy policy can be found here:

Manually disable cookies

Most browsers automatically accept cookies, however users can deny the use and saving of cookies from this website by modifying their browser settings. Turning off cookies may not allow some aspects of the site to work and could interfere with the user’s experience of the site. 

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however, obtain up-to-date information about blocking and deleting cookies via these links:

(a) (Chrome);

(b) (Firefox);

(c) (Opera);

(d) (Internet Explorer);

(e) (Safari); and

(f) (Edge).


Our details

This website is owned and operated by Floors of Stone Ltd .

a           We are registered in England and Wales under registration number 655 3978, our registered office is at Cotes Mill, Nottingham Road, Loughborough, LE12 5TL.

b           Our principal place of business is at Cotes Mill, Nottingham Road, Loughborough, Le12 5TL.

c           You can contact us:

(i)         by telephone, on 01509 234000. Monday to Friday 8:30 – 5:00

(ii)             by email,